Acceptable Use Policy

1. Scope

This Acceptable Use Policy ("AUP") is incorporated into the Terms of Serviceand governs your use of OrbiLattice and its related services (the "Services"). It applies to you, your authorized users, and anyone using the Services through your account or workspace.

2. Lawful, respectful use

3. Communications and outreach

If you use a feature that prepares, sends, places, routes, records, transcribes, or otherwise supports communications, you are responsible for determining whether the feature is available and appropriate for your use and for complying with applicable communications, consumer-protection, privacy, and marketing laws.

You must obtain and maintain any permissions, notices, consents, and records required for your communications; honor opt-out, do-not-contact, and suppression requests; and avoid unlawful calling, texting, emailing, voicemail, or other outreach. You must not use the Services to bypass communication safeguards or to send deceptive, abusive, or unsolicited communications.

4. Recordings, transcription, and AI-assisted features

Some workspaces may configure recordings, voicemail processing, transcription, or AI-assisted analysis. Before using those features, you are responsible for obtaining any notice, permission, or consent required from participants and for complying with applicable recording, privacy, and employment laws.

5. Prohibited uses

You must not, and must not allow anyone acting for you to:

• Use the Services for unlawful, fraudulent, deceptive, abusive, discriminatory, harassing, threatening, or infringing activity.
• Send unsolicited, misleading, or unlawful communications, or use contact information without the permissions, consents, notices, or opt-out handling required by applicable law.
• Use false, misleading, or deceptive caller identification, sender information, headers, identities, or other information about the source of a communication.
• Circumvent, disable, or interfere with opt-out, suppression, consent, authentication, authorization, workspace, rate-limit, security, or other Service controls.
• Upload, transmit, or introduce malware, harmful code, or content intended to disrupt, damage, or obtain unauthorized access to a person, system, or data.
• Access another person’s account, workspace, data, credentials, or systems without authorization; probe or test the security of the Services without our written permission.
• Scrape, crawl, reverse engineer, decompile, or attempt to extract source code, non-public APIs, or underlying ideas from the Services except where applicable law expressly permits it.
• Use the Services to violate another person’s intellectual-property, privacy, publicity, contractual, or other legal rights.
• Resell, sublicense, or make the Services available to a third party except as expressly authorized in a written agreement with OrbiLattice.

6. Service integrity and usage limits

Do not use the Services in a way that interferes with their security, availability, integrity, or use by others. We may apply reasonable technical, operational, or usage limits to protect the Services, users, and third parties.

7. Enforcement

We may investigate suspected violations of this AUP and may suspend, restrict, or terminate access when reasonably necessary to protect the Services, users, third parties, or legal compliance. We may also remove or restrict access to content or configurations that violate this AUP or applicable law.

8. Reporting concerns