Acceptable Use Policy

Effective Date: July 19, 2026
1. Scope

This Acceptable Use Policy ("AUP") is incorporated into the Terms of Service and governs your use of OrbiLattice and its related services (the "Services"). It applies to you, your authorized users, and anyone using the Services through your account or workspace.

This AUP supplements our Privacy Policy and, where applicable, our Developer Access Terms. Capitalized terms not defined here have the meanings in the Terms of Service.
2. Lawful, respectful use
Use the Services only for lawful, authorized business purposes and in a manner that respects the rights, privacy, and safety of others. You are responsible for your content, contact lists, instructions, configurations, and activities conducted using your account or workspace.
3. Communications and outreach

If you use a feature that prepares, sends, places, routes, records, transcribes, or otherwise supports communications, you are responsible for determining whether the feature is available and appropriate for your use and for complying with applicable communications, consumer-protection, privacy, and marketing laws.

You must obtain and maintain any permissions, notices, consents, and records required for your communications; honor opt-out, do-not-contact, and suppression requests; and avoid unlawful calling, texting, emailing, voicemail, or other outreach. You must not use the Services to bypass communication safeguards or to send deceptive, abusive, or unsolicited communications.

Where documented features permit automated or assisted outreach, that availability does not transfer your compliance responsibilities to OrbiLattice or authorize use that would otherwise be unlawful.
4. Recordings, transcription, and AI-assisted features

Some workspaces may configure recordings, voicemail processing, transcription, or AI-assisted analysis. Before using those features, you are responsible for obtaining any notice, permission, or consent required from participants and for complying with applicable recording, privacy, and employment laws.

AI-generated content, summaries, classifications, recommendations, and other outputs can be inaccurate or incomplete. Review outputs and use independent judgment before relying on them or taking action. Do not use the Services to make unlawful or harmful decisions about individuals.
5. Prohibited uses

You must not, and must not allow anyone acting for you to:

  • Use the Services for unlawful, fraudulent, deceptive, abusive, discriminatory, harassing, threatening, or infringing activity.
  • Send unsolicited, misleading, or unlawful communications, or use contact information without the permissions, consents, notices, or opt-out handling required by applicable law.
  • Use false, misleading, or deceptive caller identification, sender information, headers, identities, or other information about the source of a communication.
  • Circumvent, disable, or interfere with opt-out, suppression, consent, authentication, authorization, workspace, rate-limit, security, or other Service controls.
  • Upload, transmit, or introduce malware, harmful code, or content intended to disrupt, damage, or obtain unauthorized access to a person, system, or data.
  • Access another person’s account, workspace, data, credentials, or systems without authorization; probe or test the security of the Services without our written permission.
  • Scrape, crawl, reverse engineer, decompile, or attempt to extract source code, non-public APIs, or underlying ideas from the Services except where applicable law expressly permits it.
  • Use the Services to violate another person’s intellectual-property, privacy, publicity, contractual, or other legal rights.
  • Resell, sublicense, or make the Services available to a third party except as expressly authorized in a written agreement with OrbiLattice.
6. Service integrity and usage limits

Do not use the Services in a way that interferes with their security, availability, integrity, or use by others. We may apply reasonable technical, operational, or usage limits to protect the Services, users, and third parties.

A feature, integration, provider connection, or plan label does not create an unlimited-use promise, a provider-delivery guarantee, or permission to exceed applicable law, documented limits, or a customer agreement.
7. Enforcement

We may investigate suspected violations of this AUP and may suspend, restrict, or terminate access when reasonably necessary to protect the Services, users, third parties, or legal compliance. We may also remove or restrict access to content or configurations that violate this AUP or applicable law.

You remain responsible for use of the Services by your authorized users and for any consequences of a violation of this AUP. The remedies, limitations, and other terms in the Terms of Service continue to apply.
8. Reporting concerns
To report suspected abuse, security concerns, or an AUP violation, contact support@orbilattice.com. For legal questions, contact legal@orbilattice.com.
This Acceptable Use Policy is effective as of July 19, 2026.