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These Terms of Service ("Terms") constitute a legally binding agreement between you and OrbiLattice, Inc. ("OrbiLattice," "we," "us," or "our") governing your access to and use of the OrbiLattice real estate CRM platform and related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.
These Terms apply to all users, including agents, brokers, team administrators, and enterprise customers.You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using the Services, you represent and warrant that you meet these requirements.
If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.To access certain features, you must create an account. You agree to:
We offer various subscription plans with different features and pricing. By subscribing, you agree to pay the applicable fees based on your selected plan.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:
You retain full ownership of all content, data, and information you submit to the Services ("User Content"), including your contacts, properties, transactions, communications, notes, and uploaded documents. Your User Content remains yours.
By submitting User Content, you grant OrbiLattice a limited, non-exclusive license to:
This license terminates when you delete your User Content or close your account, except for: (a) aggregated/anonymized data already incorporated into our systems, and (b) data retained for legal compliance purposes.
You expressly acknowledge and agree that:
You are solely responsible for your User Content and represent that:
You may export your User Content at any time through our data export tools or API. Upon account termination, we will retain your User Content for 30 days before permanent deletion, during which time you may request an export.
Important: Data exports include your User Content only. They do not include OrbiLattice proprietary elements such as AI-generated scores, algorithmic outputs, or system-level configurations that are part of our intellectual property.In short: you own your data; we own the platform and the AI that powers it.
OrbiLattice exclusively owns and retains all rights, title, and interest in and to the Services, including but not limited to:
These elements constitute valuable trade secrets and proprietary information of OrbiLattice. You agree not to attempt to copy, reverse engineer, or create competing services from them, and to use the Services only as permitted under these Terms.
You retain all ownership rights in your User Content, including your contacts, properties, transactions, notes, documents, and other business data you upload to the Services. However, you expressly acknowledge and agree that:
You grant OrbiLattice a perpetual, worldwide, royalty-free license to use aggregated and anonymized data derived from your use of the Services for the following purposes:
"Aggregated and anonymized data" means data that has been combined with data from other users and processed so that it cannot reasonably be used to identify you, your business, or any individual.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes during your subscription term. This license expressly excludes any right to:
If you provide feedback, suggestions, ideas, or recommendations regarding the Services ("Feedback"), you hereby assign to OrbiLattice all right, title, and interest in and to such Feedback. OrbiLattice may use, implement, and commercialize Feedback without restriction, compensation, or attribution to you.
You acknowledge that in connection with your use of the Services, you may have access to or become aware of information that is confidential and proprietary to OrbiLattice ("Confidential Information"), including but not limited to:
You agree to:
You specifically acknowledge that our AI algorithms, scoring methodologies, orchestration systems, and the technical architecture of our Services constitute valuable trade secrets. You agree not to:
Our Services include AI-powered features such as lead scoring, property valuation, and document extraction. You acknowledge and agree that:
Our Services may integrate with third-party services (Gmail, Calendar, DocuSign, ATTOM, etc.). Your use of these integrations is subject to:
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
For enterprise customers, we offer Data Processing Agreements (DPAs) and comply with GDPR, CCPA, and other applicable data protection regulations.THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or completely secure. We may modify, suspend, or discontinue any part of the Services at any time.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORBILATTICE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER.Before filing a claim, you agree to contact us at legal@orbilattice.com to attempt to resolve the dispute informally. We'll work with you for 60 days to reach a resolution.
If informal resolution fails, any disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in [Location] or remotely.
These Terms remain in effect while you use the Services or maintain an account.
You may cancel your subscription at any time through your account settings. Paid subscriptions remain active until the end of the billing period.
We may suspend or terminate your access immediately for:
We may modify these Terms at any time. We will provide notice of material changes by:
Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and OrbiLattice.
Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
Assignment: You may not assign these Terms without our consent. We may assign them freely.
Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.For questions about these Terms, contact us at: